Proper Chauffeur Hiring is Key to Limousine Company Success – Part IV

Even the most technically proficient chauffeurs will make driving mistakes if they do not have the right personality to manage the stress of driving.

It’s More Than Just Driving

When considering a chauffeur candidate’s driving skills, be sure to evaluate the following:  city driving, highway driving, turning, backing, adaptation to weather and/or road conditions, reaction to driving stress/pressure, ability to navigate/read a map, ability to manage multiple tasks and ability to manage passengers.  Even the most technically proficient chauffeurs will make driving mistakes if they do not have the right personality to manage customers and the stress of driving.  Observing the chauffeur in “people” situations is critical to his or her success as a professional chauffeur.

Chauffeur training is the final step in the hiring process.  It is critical that the driver training efforts be documented and consistent.  Getting the chauffeur into the vehicle is often a slower process than both of you would like but, if done properly, will protect your company and your customers.

Don’t assume an experienced chauffeur will adapt on his or her own to the unique aspects of your operation or customers.  Don’t assume a new chauffeur understands every aspect of each vehicle model.  Don’t assume a new chauffeur knows how to drive to the locations you travel to.  If the chauffeur is experienced, then review how your company manages these issues.  If it’s an inexperienced driver, then take the time to teach him or her how to do these things properly.  The payoff of training is chauffeur retention and customer satisfaction, two of the most important operational issues limousine company owners face each day.

The cost of hiring a professional chauffeur is rising, but the cost of not hiring properly is skyrocketing.  The chauffeur is the cornerstone of your company, so every minute of time you spend training before that individual is assigned to a vehicle will pay off in the future.