One of the attractions for professional limousine operators is the variety of clients you will meet and the interesting places you may travel. But that very aspect of your work is what could get you in trouble if you’re not prepared for the seemingly endless issues you have to deal with, especially when it comes to the surprising behavior of some of your passengers.
“How to Deal with the Less Glamorous Side of Retail,“ an article by Wayne Blanchard published in Limousine Digest, offers some solid advice on how limousine operatorts can deal with the unexpected. Some of the actual incidents cited in the article might seem familiar, but every situation will be different and pre-planning for the unusual can help you avoid some unfortunate situations.
Blanchard bases his advice on three major components:
- A well-written and binding signed contract;
- Proper chauffeur training (yours and anyone you may hire);
- A code of conduct for clients (with penalties for non-compliance)
He offers suggested rules for clients that will help keep the passengers, the limousine operator and the vehicle in good, undamaged condition. Spelling out what a client could be financially responsible for if there is damage sustained to the vehicle, if there are changes to the agreed itinerary or any other mishaps that are the result of client behavior, can often be a deterrent to irresponsible conduct.