With SmartPhones, instant messaging, email, tweeting and seemingly hundreds of other ways to stay in touch and be contacted in an instant, the question for a chauffeur is who is answering your phone when you are on the road doesn’t seem to be a cause for concern. But those times when you are behind the wheel, by yourself or with a customer, your first priority is to keep your eyes on the road and your attention focused on your driving. So what should a chauffeur do when all logic and advice tells him to answer every call to his business?
Who Answers Your Phone?
It is always a good idea to have a real person answering your phone. You will most likely book more limo business when a potential customer speaks to someone who can make the immediate sale. Spouses can be very helpful in this regard if they have the time. During the summer, a student looking to pick up some extra money in a tough economy could also be trained on phones and to run errands for a limo company. But what about calls that come in after-hours or when no one else is available to help? An answering service is one way to go if you can swing it. You just have to make sure that whoever answers your phone is knowledgeable about your business and prepared to answer any questions that may come up like basic price quotes or booking a client. A potential customer will not excuse ignorance or incompetence.
Making Smart Use of Technology
Technology is coming at us so fast these days, it’s hard to keep up with the beneficial uses of it all – and the potential pitfalls as well. There are many excellent articles from trade magazines that can provide a wealth of information. You may think it’s a good idea to just have calls forwarded to your cell phone, but what if you are driving at the time? A limo customer doesn’t want to see your attention wandering from your driving duties or doing other business when they should be your main concern. When voice-mail is your only choice, back it up with a positive, dynamic website with auto-response capabilities. If you don’t yet have a website, there are many companies that can help you set one up quickly and efficiently or help you improve on the one you already have. Do the research. One of the best things you can do for your limo business is to be prepared for whatever may come your way.